Privacy Policy for Sunlit Live

Sunlit Live ("we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, services, platform, and mobile applications (collectively, the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with this Policy, please do not use our services.

1. Information We Collect

We collect information from you when you:

  • Register for an account

  • Fill out forms or upload data to the Platform

  • Use communication features or participate in a care team

  • Contact us for support

Types of Information:

  • Personal Information: Name, email, phone number, address

  • Care Recipient Information: Name, health-related data, care needs (with consent), A Care Recipient is the individual receiving care services through the Platform, whose information may be managed by authorized Care Team Members. Care Team Members may include individuals such as family members, professional caregivers, or healthcare providers—each referred to as a Care Team Member).

  • Technical Data: IP address, browser type, device identifiers, pages visited

  • Usage Data: Platform usage patterns, activity logs

2. How We Use Your Information

We use the information to:

  • Provide and personalize the caregiving services

  • Facilitate communication among Care Team Members

  • Maintain and improve the Platform’s performance and security

  • Respond to inquiries and provide support

  • Send administrative updates and service notices

We may use de-identified or aggregated data for research, analytics, or product improvement.

3. Legal Basis for Processing (if applicable under GDPR)

Where applicable, we process personal data based on:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interest in providing safe and effective services

4. Sharing Your Information

We do not sell your personal information. We may share data:

  • We may share the information with Care Team Members you invite to your account

  • With service providers assisting us under confidentiality agreements

  • When you click "Connect to Provider" in the app, we will share your relevant contact and caregiving information with that provider to facilitate your connection and services

  • To comply with legal obligations, law enforcement, or protect rights and safety

  • In connection with business transfers (e.g., acquisition, merger)

5. Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access. However, no method of transmission over the Internet is 100% secure. We use Amazon Web Services (AWS) and confidently rely on their robust, industry-leading security infrastructure and compliance standards to keep your data safe and secure.

6. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

  • Access and correct personal information

  • Delete your data

  • Withdraw consent

  • Object to certain processing

To exercise your rights, email us at support@sunlitlive.com.

7. Data Retention

We retain personal information only as long as necessary for caregiving services or legal obligations. Upon request or account termination, data will be deleted or anonymized, unless retention is legally required.

8. Third-Party Links

The Platform may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such a collection, we will take steps to delete it.

10. International Users

If you are accessing our Platform from outside the United States, your data will be transferred to and processed in the U.S. By using the Platform, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect when posted on the Platform. Your continued use constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: Email: support@sunlitlive.com